Returns and Refunds Policy

30-Day Returns and Refunds Policy

Returns

Any new and unused product purchased from LIRPE may be returned for up to 30 days after the original delivery date.

Products being returned must meet the following conditions:

  1. The products have not been used and arrive intact. A clear picture or video is required to verify this product condition.
  2. The return request is sent to us within 14 days of receipt via hello@lirpe.com with subject of

"return request for order#...."

  1. The products are in their original packaging and are delivered to us with a return shipping label (provided by LIRPE after confirming the return request).
  2. For confirmed return requests, LIRPE will issue a refund as soon as the returned products are received. Please note that depending on your bank's processing time that it could take additional business days for this to be reflected in your account.

Returns (product has not been used):

No returns are possible after 7 days of receiving the product.
To be eligible for a return, the scooter must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
Customers are responsible for return shipping costs.
You will be charged up to a 10% restocking fee. (withheld from refund)

Exchange (product has not been used):
To be eligible for a replacement, the electric scooter should be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
• Please contact us at hello@lirpe.com before starting an exchange process.
• Customers are responsible for the return shipping cost $150.
• You will be charged a 10% restocking fee (withheld from the refund). For non-quality issues, no replacements are possible after 15 days of receiving the product.

Products used:
We do not offer returns on used items except in EXTREME cases of breakage/malfunction.

Before a return is sent, the customer must have written approval of said return from Lipre. If a customer sends a return without the written consent of Lirpe, a refund will not be issued and the customer will have to pay for shipping to get the item returned, or sacrificed the item.

If your approved return passes our inspection, you may receive an exchange, store credits, or a refund.If we pass your return request, we will provide the shipping label.
Please notify us as soon as possible after you send your return by emailing hello@lirpe.com and provide a tracking number. Once we received the item, we will either replace the item or give you a refund. This will be issued within 3 days . (If you use a debit/credit card for the transaction, the refund is expected to process within 14 working days.)
If non-returnable items are returned without authorization from our Customer Service Team, they will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:

  • All accessories
  • Special orders
  • Used items except in EXTREME cases of breakage/malfunction

Late Or Missing Refunds

If you haven’t received a refund after 3 days of approval, please check your Paypal/Lirpe account again as it may take some time before your refund is officially posted. If you use a debit/credit card for the transaction, the refund is expected to process within 14 working days. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at email.

Shipping Damage Claims

In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact the email and provide us with photo or video proof.

NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.

Refunds

Customers asking for a refund should be aware that:

  1. If a lower price is available on the LIRPE website or other websites due to promotional activities, LIRPE will not refund the price difference.
  2. LIRPE will not accept requests asking to refund the price difference because the customer failed (e.g., forgot to use, entered a wrong code) to use the provided coupon code before checkout.

*All discounts and promotions are available during promotional periods only.

How do I return my order?

LIRPE always wants you to have an exciting ride with us. However, if you need to return an order, we’re here to help. Contact our customer service team at hello@lirpe.com and send us the following information BEFORE returning it to us.

  1. The reason for return.
  2. The valid order number.
  3. The marked delivery date.
  4. A clear photo and/or video to show the product condition if you are returning for quality reasons.

The replacement and refund process will be initiated as soon as we have received your returned product.

What do I do if my product arrives damaged?

In very rare cases, your order may be damaged during shipping due to various reasons. In such case, please contact our customer service team via hello@lirpe.com with a clear photo and/or video of the production condition and we will help you with the issue immediately. Please make sure that you can notify us of the damaged product issue within 7 days from the date of receipt. Claims made longer than 7 days will not be accepted. 

Order cancellations

A 5% processing fee for order cancellation will be charged if the items have not shipped. Please go to “My Account” and find “Cancel Order” to submit the cancellation request, or you can also cancel the order by sending an email to hello@lirpe.com with subject of " request cancel for order#...."

For cancellation of orders that have already shipped, a 25% restocking fee will be charged, as well as the resulting shipping cost and tariffs.

Please note: Cancellation requests submitted through the website link or an email will have to be confirmed with a follow-up confirmation email. Please contact us at the above email if you did not receive the follow-up email.  

Returns warehouse INFO：

Europe warehouse:
Name: teknihall Service GmbH
Recipient: E-Commerce - (Customer OMS Code)
Address: Tor 1,Levi-Strauss-Allee 10-12
Postal code: 63150
City: Heusenstamm
Country: Germany
Phone: +49 176 11390213

US warehouse:
Name: David-1904
Address: 13668 VALLEY BLVD UNIT G-1
City: CITY OF INDUSTRY
State:CA
Postal code 91746-2572
phone:626-498-1317